Terms and Conditions

Jamaica House Brand LLC
200 S. Andrews Ave Ste 504 #1168
Fort Lauderdale, FL 33301

Effective Date: October 9, 2025
Last Updated: October 9, 2025

At Jamaica House Brand, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines our policies for different product categories. Please read this policy carefully before making a purchase, as certain products have specific return restrictions due to their nature.

Products Included:

• Jerk sauces and marinades
• Spice blends and seasonings
• Tropical jams and preserves
• Hot sauces and condiments
• Premium coffee
• All other food and beverage items

Policy:Due to health, safety, and food quality regulations, all sales of perishable food products are final. We cannot accept returns, exchanges, or provide refunds for food items once they have been shipped or purchased.

Exceptions:We will only provide refunds or replacements for perishable food products if:

• The product arrived damaged or defective due to shipping
• The product was spoiled or contaminated upon arrival
• We shipped the wrong product
• The product has a manufacturing defect

To Request an Exception:You must contact us within 3 days of delivery with photographic evidence showing the damage, defect, or issue. We will review your claim and, at our discretion, provide a replacement or refund.

Products Included:

• Sustainable fashion clothing
• Caribbean-inspired apparel
• T-shirts, hoodies, and other garments

Return Window:You may return clothing items within 30 days of delivery for a full refund or exchange.

Eligibility Requirements:To be eligible for a return, clothing items must:

• Be unworn, unwashed, and in original condition
• Have all original tags attached
• Include original packaging (if applicable)
• Be free of stains, odors, or damage
• Not be final sale or clearance items (unless defective)

How to Return Clothing:

1. Contact us within 30 days at returns@jamaicahousebrand.com
2. Provide your order number and reason for return
3. Wait for Return Authorization and instructions
4. Ship the item back using the provided instructions
5. We will process your refund within 5 business days of receiving the return

Return Shipping:

• Customer is responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping method
• Items lost in return transit are the customer's responsibility

Refund Method:

• Refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear on your statement

Products Included:

• Upcycled jewelry
• Home décor items
• Reclaimed material accessories

Return Window:Accessories may be returned within 30 days of delivery on a case-by-case basis.

Eligibility Requirements:

• Items must be unused and in original condition
• Original packaging must be intact
• Contact us before initiating a return

Process:Contact us at returns@jamaicahousebrand.com to discuss your return. We will evaluate each request individually based on the specific item and circumstances.

Products Included:

• Ticketed cultural events
• Entertainment experiences
• Workshop registrations
• Membership fees

Policy:Event tickets and experiences are generally non-refundable once purchased.

Exceptions:

• If an event is cancelled by Jamaica House Brand, you will receive a full refund or credit toward a future event
• If an event is rescheduled, your ticket will be honored for the new date, or you may request a refund
• Transfers to another person may be allowed with advance notice

Requesting a Refund:Contact us at least 7 days before the event to discuss your situation. Refunds are granted at our sole discretion.

Cancellation Policy:

• You may cancel your subscription at any time
• Cancellations must be made before the next billing cycle
• No refunds for partial months or unused portions of current billing period
• Already-shipped subscription boxes cannot be returned for refund due to containing perishable items

Skipping a Delivery:You may skip one delivery per quarter by contacting us at least 5 days before the scheduled shipment.

We stand behind the quality of all our products. If you receive a defective or damaged item, we will make it right.

To report a defective or damaged product:

1. Contact us within 7 days of delivery
2. Provide your order number
3. Include clear photos showing the defect or damage
4. Describe the issue in detail

Upon receiving your claim, we will:

• Review the photos and description
• Determine if the item qualifies as defective or damaged
• Offer a replacement, refund, or store credit at our discretion
• Provide a prepaid return label if necessary

We aim to resolve all quality issues within 5 business days of receiving your claim.

If we shipped the wrong item to you:

1. Contact us immediately at support@jamaicahousebrand.com
2. Keep the incorrect item in its original packaging
3. We will arrange for pickup or provide a return label
4. We will ship the correct item at no additional cost
5. You will not be charged for return shipping

Step 1: Contact UsEmail returns@jamaicahousebrand.com with:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if applicable)

Step 2: Receive Return AuthorizationWe will review your request and send you:

• Return Authorization Number
• Return shipping address
• Return instructions
• Return label (if applicable)

Step 3: Package Your Return

• Use original packaging if possible
• Include Return Authorization Number
• Secure all items to prevent damage during shipping

Step 4: Ship Your Return

• Use a trackable shipping method
• Keep your tracking number for your records
• Send to the address provided in your Return Authorization

Step 5: Receive Your Refund

• We will inspect the return within 5 business days of receipt
• Approved refunds are processed within 5 business days
• You will receive an email confirmation when your refund is issued

• Return inspection: 3-5 business days after receipt
• Refund processing: 5 business days after approval
• Refund appearance on statement: 5-10 business days (varies by bank)

Total timeframe: 10-20 business days from when we receive your return

We do not offer direct exchanges. If you need a different size, color, or item:

1. Return the original item following our return process
2. Place a new order for the item you want
3. We recommend placing your new order before returning the original to ensure availability

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Card: Refund to original card
• PayPal: Refund to PayPal account
• Gift Card: Refund as store credit

You may choose to receive store credit instead of a refund. Store credit:

• Never expires
• Can be used for any future purchase
• May be issued as a gift card code

The following items cannot be returned under any circumstances (except for defects):

• Perishable food products (unless damaged/defective upon arrival)
• Personalized or custom-made items
• Final sale or clearance items (marked as such at time of purchase)
• Items without original tags or packaging (except food products)
• Items damaged by misuse or customer error
• Downloaded digital products
• Gift cards

• Customer is responsible for return shipping costs unless: 
  • Item is defective or damaged
  • We made an error in your order
  • Specifically stated otherwise

• Original shipping costs are non-refundable unless we made an error
• If you received free shipping on your order, the actual shipping cost may be deducted from your refund

We do not charge restocking fees for standard returns. However:

• Opened or used items may not be eligible for full refund
• Items returned without original packaging may receive partial refund
• Items missing components may receive partial refund

For international orders:

• Same return policies apply
• Customer is responsible for all return shipping costs and customs fees
• We do not refund original international shipping costs
• Refunds will be issued in USD to the original payment method
• Returns may take longer to process due to international shipping

For purchases made at our Jamaica House Restaurant locations or farmers markets:

• Perishable food products: All sales final
• Clothing and accessories: May be returned to restaurant locations within 30 days with receipt
• Contact the location manager for assistance
• Refunds will be issued in the same form as original payment

Purchases made at farmers markets or promotional events:

• Save your receipt for any returns
• Perishable items: All sales final
• Clothing: 30-day return window applies
• Contact us at the email below to initiate returns
• May be returned by mail following standard return procedures

"From Our Family to Yours" Subscription:

• Individual items from subscription boxes cannot be returned once shipped
• Subscription boxes contain perishable items and are non-returnable
• You may cancel future shipments at any time
• Defective items will be replaced on a case-by-case basis

You may cancel your order before it ships:

• Contact us immediately at support@jamaicahousebrand.com
• Provide your order number
• If not yet processed, we will cancel and issue a full refund
• Orders typically process within 24 hours

Once your order has shipped:

• You cannot cancel the order
• You must follow our standard return procedures upon delivery
• Return policies for each product category apply

We are responsible for your order until it is delivered to the shipping address you provided.

If tracking shows your package as delivered but you did not receive it:

1. Check with neighbors or household members
2. Verify the delivery address
3. Contact the carrier directly
4. File a claim with the carrier if necessary

Contact us at support@jamaicahousebrand.com and we will:

• Investigate with the carrier
• Work with you to resolve the issue
• Consider replacement or refund on a case-by-case basis

We are not responsible for packages stolen after confirmed delivery, but we will do our best to assist you.

Items purchased as gifts may be returned following the same policies:

• Recipient may return eligible items within the specified timeframe
• Refund will be issued as store credit to the gift recipient
• To receive refund to original payment method, the purchaser must initiate the return

If you order multiple items:

• You may return eligible items individually
• Each item is subject to its category's return policy
• Partial refunds will be issued for returned items
• Original shipping costs are prorated or non-refundable based on remaining items

Returns Department Email:
returns@jamaicahousebrand.com

Customer Support Email:
support@jamaicahousebrand.com

General Inquiries:
info@jamaicahousebrand.com

Phone:
Tunde Ogunjulugbe, President: (786) 709-1027
Chef Anthony Vincent Amos Jr., CEO: (305) 965-7494

Mailing Address for Returns:
Jamaica House Brand LLC
Returns Department
200 S. Andrews Ave Ste 504 #1168
Fort Lauderdale, FL 33301

Response Time:
We respond to all return requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM EST).

We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your purchase after any changes constitutes acceptance of the updated policy.

If you have any questions about our Return and Refund Policy or need assistance with a return, please don't hesitate to contact us. We're here to help!

Summary of Key Points:

✅ Food Products: All sales final (except damaged/defective within 3 days)
✅ Clothing: 30-day returns accepted with tags attached
✅ Accessories: 30-day returns on case-by-case basis
✅ Event Tickets: Generally non-refundable
✅ Subscriptions: Cancel anytime; no refunds for current period
✅ Defective Items: Contact us within 7 days with photos

Thank you for shopping with Jamaica House Brand. We appreciate your business and are committed to your satisfaction!